Do you ship worldwide?
Absolutely, in fact we offer free worldwide shipping on all purchases. As all works are produced to order please allow approx 3 weeks delivery for prints and 4-6 weeks for acrylic face mounted prints.
How will my photograph be shipped?
Print only orders will be rolled in protective material and places in a cardboard cylinder. Face mounted and framed prints are shipped using our certified shipping partners in custom made protective packaging.
Do you offer a money back guarantee?
We understand that purchasing art online can be a scary decision, to give you some piece of mind we stand by the quality of our work and offer a money back guarantee. All items must be returned in original, undamaged condition. You have 7 days to change your mind and it is your responsibility to ship the photograph back to us in and to make sure it arrives safely. We recommend shipping via courier with insurance.
What happens if my photo is damaged in transit?
Please check your order in the presence of the delivery person, if you notice any damage you should refuse receipt and contact us immediately to arrange a replacement. In the event you notice damage after receipt of your order please contact us within 5 days of receiving the goods and retain the packaging for use in the event of a return.
Can I cancel my order?
We aim to provide the fastest turnaround time we can, as such your order starts getting made shortly after it is received. Unfortunately once production has started it is not possible to change your mind. in the event of a change of mind please contact us ASAP and we’ll see if we can help!
What do the prints look like?
All Samuel’s prints are produced on either Fujilex Super Gloss or C-type papers using the highest quality print process available. The prints are sharp and glossy with an incredible amount of depth. We go to great lengths to produce the finest looking prints available, our customers love them and we hope you do to!
Will the colors match what I see on my screen?
We take great care in producing consistent, well balanced prints and do our best to represent the photographs as accurately as possible on the website. Unfortunately due to variations in monitors and calibration differences it is impossible to match the prints exactly to what you see, they’re generally pretty close though!